Terms & Conditions

By accessing and using our Website and Online Store, you declare that you have read and agreed to our “Terms & Conditions”, so we thank you for reading them before using them.

General considerations

These terms and conditions apply to the online store www.pachakama.eu and are under its responsibility.

By visiting our Website, using our Online Store or email for commercial transactions, the User/Customer acknowledges that he has read and automatically agrees, without limitation, to our “Terms & Conditions”. We ask that you read it carefully before using it.

Pacha Kama reserves the right, at any time, without the need to communicate in advance and with immediate effect, to update , change, delete or change any content on the Website as well as these “Terms & Conditions”.

It is the User/Customer’s responsibility to periodically check these terms and conditions for any possible updates  or modifications.

In case of doubt or questions, please contact us.


The products presented on our Website are for personal use only, and the User/Customer cannot sell or resell our products without our prior authorization.

Various information about our products is provided in the product description section – text and photo. Product images are for illustrative purposes only and may vary depending on the batch.

Pacha Kama reserves the right, at any time, to include, modify or discontinue a product (or any part or content thereof) without prior notice.

When purchasing a product in our Online Store or via email, it is the responsibility of the User/Customer to read all the information about the product provided in its description.


The prices of our products are presented in euros and include VAT applicable on the date of order. These prices do not include shipping fees, they are presented and added to the total price of the product(s) purchased before order confirmation/validation.

Pacha Kama reserves the right to change or modify the price of its products without prior notification.

Buying process

To successfully make purchases in our Online Store, the User/Customer needs to register on our Website, where various data will be requested according to the registration process – name, email, contact, among others.

Registration can be done before using our Online Store or at the time of ordering.

The order will only be forwarded for payment when the User/Customer validates “I agree with the Terms and Conditions and Privacy Policy” and finalizes the order.

More information about the use of User/Customer data, available on our  Privacy Policy page .

The purchase agreement is finalized when the User/Customer receives a purchase confirmation email.

Payment methods:

Pacha Kama uses the payment processing platform.

The following payment methods are accepted:

  • Debit and credit card

Emails and Newsletters

Pacha Kama reserves the right to send, without a scheduled and stipulated date, Newsletters or Emails in order to disclose promotions, news or general information about the brand and its products.

The User/Customer receives this information when subscribing to our Newsletter – when registering for our Newsletter – automatically agreeing with our  Privacy Policy .

The User/Customer may, always and at any time, cancel their subscription, simply by sending an email to : contact@pachakama.eu​

Third Party Links

Third-party links may be presented, which may direct to their Websites, and for which we are not responsible for verifying, evaluating or specifying the contents present.

User Obligations

The User must respect the following obligations:

  • Not to include, store or disseminate through the Website and on the Website, defamatory, injurious or any other content that violates these “Terms & Conditions” and, in general, the general principles of law.

  • Not to violate or impair the integrity of the Website and its operability.

  • Be over 18 years of age to register on our Website.

  • Save your access data to our website.

  • Do not use false identities, provide correct personal data, namely address, in order to correctly respond to the request.

Limitation and Liability

Our products are not intended to replace the skills of healthcare professionals, so they do not provide a medical answer at any time.

The list of ingredients used in all cosmetic products that are produced and marketed is displayed. It is recommended that the User/Customer carefully read all the ingredients in order to check if he is allergic to any ingredient.

We recommend that an allergy test is always carried out before using a product, so we do not assume responsibility in cases of allergic reactions.

Our production is handmade, so our products may change slightly in color, texture, aroma and shape. Product photographs are merely illustrative and not contractual – we try, however, to make the photographs as representative as possible.

In accordance with applicable law, we are not responsible for errors in the content and information provided, interruptions or errors in the use of our Website and our Online store, or damages of any kind resulting from viruses in the use of our Website and for websites of the 3rd.

Data Processing

The data requested for and during the purchase process on the Online Store is essential to respond to the order or issue invoices.

The User/Customer’s personal data will not be disclosed to third parties.

In compliance with the Personal Data Protection Law  , the User/Customer may, at any time, rectify, cancel or communicate their data through the “My Area” area or through the email contact@pachakama.eu

The User/Customer authorizes Pacha Kama to process their personal data, including those provided when registering on the Website, for contractual purposes with the User/Customer, management and processing of purchases and access control to “My Area”.